Lola's Cupcakes

Started the old-fashioned way with two friends, Victoria and Romy, turning their love of baking into a business, Lola’s Cupcakes is a pastel-tinted fixture of British high streets, shopping centres and underground stations. Turning out freshly crafted cupcakes, Lola’s grew from a few concession stands in Selfridges and Topshop to become a premier purveyor of cake and baked concoctions, growing to 330 staff sprinkled across the nation.

With stores and stands now positioned everywhere from Birmingham to Bromley, the growth of the business meant that the confectionary company needed a simple solution to keep track of their people and ensure adequate coverage to meet burgeoning customer demand.

The solution prior to Rotageek? Good ‘ol Microsoft Excel. Like most brands going through a major growth spurt, Lola’s Cupcakes was using spreadsheets to create store and bakery schedules. But, with orders flying in and the company rapidly expanding, using Excel just couldn’t meet the complex needs of the business, a scheduling headache not just for the head office but also for employees scattered across Lola’s locations.

It was the simplicity of Rotageek that drew Lola’s to us in their search to modernise their scheduling, but also to improve their business oversight.

With Rotageek creating their digital schedules, the management team were able to have oversight across all their locations for their growing workforce. This meant they were able to plan coverage more effectively in order to meet their growing customer demand, make the most effective use of their labour budgets and identify where they had staffing gaps. 

By implementing Rotageek, the bakery was able to cut out countless hours of admin time, usually dedicated to making, adjusting and broadcasting schedules, and focus this time on analysing the staff data to make strategic decisions. 

More than this, the cupcake specialists and staff could see their own schedules in a few clicks from their own device, which enabled Lola's to provide a better employee experience and offer their workforce the flexibility and transparency they needed.

“Using Rotageek’s smart solution means we’ve been able to spend less time on scheduling and more on what matters to us: sprinkling happiness into our customers’ days.”